Refund policy

Last updated: July 30, 2026

Our guarantee

We want you to love what you buy. If you do not, you can return it.

Return window

You have 30 days from delivery to request a return.

Condition

Items must be unused, unwashed, and in their original condition to be eligible for a return.

How to start a return

Email support@wispaire.com with your order number and the reason for return. We will send you return instructions. Depending on the item, we may ask you to ship it back to a return address (which may belong to our supplier or manufacturing partner, not our own office, given our fulfillment model), or we may issue your refund without requiring the item back — we will tell you which applies to your order.

Refunds

Once your return is approved (either after we receive the item, or immediately if no return shipment is required), we will refund your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error (wrong or defective item).

Damaged, defective, or wrong item

If your item arrives damaged, defective, or is not what you ordered, contact support@wispaire.com within 14 days of delivery with a photo, and we will send a free replacement or full refund — no return shipping required.

Exchanges

We do not currently offer direct exchanges; return your item for a refund and place a new order for the item you want.

Questions

support@wispaire.com.